Frequently Asked Questions

Read below to find some of our Frequently Asked Questions and get an idea of what to expect on your first day.

If you can't find what you are looking for, don't hesitate to reach out with any questions or to set up your complimentary Discovery Call.

What can I expect on my first day?

If you are scheduled for an in-person visit, be sure to arrive in clothing and shoes that are comfortable, that allow your injured area to be examined. We typically recommend attending all in-person visits in "gym attire".

Be prepared to move! We believe in an active approach to treatment, and start all new patients with a comprehensive evaluation. Prior to this, we will take our time discussing your current injury, lifestyle, and goals. Soon after, we'll take you through a movement assessment, evaluate your current strength, endurance, mobility, and more. We'll then help put a rehabilitation plan together that fits you and your goals. You'll leave with a detailed Home Exercise Program that you complete on your own, which is updated regularly as you progress.

Do I need a doctor’s referral?

Yes. In New York State, Physical Therapists do need a doctor's referral after 10 visits or 30 days of treatment. At Vitality, we require all physical therapy patients to have a prescription for PT from the start of your care. This does not apply to those coming to us for fitness, personal training, or any other "wellness" service.

What types of health insurance do you accept?

Vitality Physical Therapy is out-of-network with these major insurances:

Blue Cross Blue Shield (BCBS)
Aetna
United Healthcare (UHC)
Cigna

Our out-of-network status allows us to provide the kind of high level care and individualized treatment that we know you deserve.

At Vitality, you spend the full session with a Doctor of Physical Therapy, and will likely require fewer visits overall to meet your goals thanks to our one on one care. For those that are not under the insurances we accept, we offer self pay options.

How can I save time and money if you don't accept my insurance?

Consider the amount of time spent on trips going to a typical clinic multiple times per week for 8-12+ weeks. At Vitality, the average # of sessions is shorter than that. On average, patients tend to complete 5-10 total sessions with us before being discharged or transitioning to a fitness relationship. With these in mind, the out-of-pocket expenses at Vitality are often times less than a typical model, and certainly worth the initial investment.